Job description

The PMS Hospitality Implementation Consultant role at Shiji is based in Riyadh, Saudi Arabia and supports the Shiji Middle East team in delivering cloud-based hospitality technology solutions built on the Shiji Platform, the only truly global hotel technology platform. Shiji provides Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions to more than 91,000 hotels worldwide, including the largest hotel chains. The role focuses on providing technical consultancy to hospitality customers across the Middle East region, implementing Property Management System (PMS) and Meetings and Events solutions both remotely and on customer sites. Responsibilities include PMS implementation, PMS integration, PMS interfaces implementation, Meetings and Events solution implementation, system configuration to comply with country-specific legal fiscal requirements, and tailoring system setups to meet customer-specific operational workflows. The consultant analyzes customer needs, configures systems to support multiple users and service model concepts, trains hotel staff on optimal and practical use of the software, supports customer site go-live activities, and responds to operational and application requests on-site. The role also involves accurate project status reporting, proactive issue resolution to achieve project goals, and providing internal consultation. The position operates in a fast-paced, technology-driven hospitality environment with significant regional travel requirements and offers flexible working arrangements, including partial remote work, within a global organization dedicated to seamless hotel operations day and night.