Job description

The Vice President, Onboarding & Servicing oversees and manages the strategic direction and day-to-day operations of Account Onboarding & Servicing, ATM networks, and cash management functions, ensuring efficient and secure transactions and compliance with regulatory requirements and organizational standards. The role develops and implements strategies for accounting services, ATM operations, and cash management; builds and maintains strong relationships with key clients and stakeholders; leads and mentors a team of professionals to foster a collaborative, high-performance environment; identifies opportunities for process improvements and implements new technologies, including advanced ATM features and digital account servicing tools, to enhance service delivery and operational efficiency; and oversees budgeting, forecasting, and financial performance across account services, ATM operations, and cash management departments. Responsibilities include ensuring robust risk management practices for cash handling and ATM operations, minimizing downtime and optimizing transaction processing times, maintaining high levels of customer satisfaction by addressing complaints promptly, aligning activities with strategic goals within budgetary constraints, collaborating with IT, compliance, risk management, customer service and vendors, reporting performance and strategic initiatives to senior management, resolving operational and technology integration issues, managing staffing and resource allocation, driving long-term strategic plans, negotiating and managing vendor performance, and using data analytics and performance metrics to identify trends, inform decisions, and drive improvements.