
Mashreq
Vice President, Onboarding & Servicing (Account Onboarding, ATM Operations & Cash Management)
- Permanent
- Dubai, United Arab Emirates
- Experience 10 - 15 yrs
- Urgent
Job expiry date: 24/11/2025
Job overview
Date posted
10/10/2025
Location
Dubai, United Arab Emirates
Salary
AED 60,000 - 100,000 per month
Compensation
Comprehensive package + relocation
Experience
10 - 15 yrs
Seniority
VP/Executive
Qualification
Bachelors degree
Expiration date
24/11/2025
Job description
The Vice President, Onboarding & Servicing oversees and manages the strategic direction and day-to-day operations of Account Onboarding & Servicing, ATM networks, and cash management functions, ensuring efficient and secure transactions and compliance with regulatory requirements and organizational standards. The role develops and implements strategies for accounting services, ATM operations, and cash management; builds and maintains strong relationships with key clients and stakeholders; leads and mentors a team of professionals to foster a collaborative, high-performance environment; identifies opportunities for process improvements and implements new technologies, including advanced ATM features and digital account servicing tools, to enhance service delivery and operational efficiency; and oversees budgeting, forecasting, and financial performance across account services, ATM operations, and cash management departments. Responsibilities include ensuring robust risk management practices for cash handling and ATM operations, minimizing downtime and optimizing transaction processing times, maintaining high levels of customer satisfaction by addressing complaints promptly, aligning activities with strategic goals within budgetary constraints, collaborating with IT, compliance, risk management, customer service and vendors, reporting performance and strategic initiatives to senior management, resolving operational and technology integration issues, managing staffing and resource allocation, driving long-term strategic plans, negotiating and managing vendor performance, and using data analytics and performance metrics to identify trends, inform decisions, and drive improvements.
Required skills
Key responsibilities
- Develop and implement strategies for account onboarding and servicing, ATM operations, and cash management to ensure efficient and secure transactions
- Manage day-to-day operations for account opening, servicing, ATM management, and cash handling to minimize downtime and optimize processing times
- Ensure full compliance with regulatory requirements and internal policies, implementing robust risk management practices for cash handling and ATM operations
- Oversee budgeting, forecasting, and financial performance for account services, ATM operations, and cash management, controlling costs and maximizing revenue opportunities
- Drive adoption of new technologies and innovative solutions, including advanced ATM features and digital account servicing tools, to improve service delivery and efficiency
- Lead, mentor, and develop a high-performing team, providing training, support, and career development opportunities
- Build and maintain strong relationships with customers, vendors, and internal departments; manage vendor contracts, performance, and service levels
- Collaborate with IT, compliance, risk management, and customer service to ensure seamless operations and effective issue resolution
- Use data analytics to monitor performance metrics, identify trends and opportunities, inform decision-making, and drive continuous improvement
- Report departmental performance, challenges, and strategic initiatives to senior management and adjust plans to meet business objectives
Experience & skills
- Typically 10+ years of experience in banking or financial services with focus on account management, ATM operations, and cash management
- Understanding of banking technologies including digital onboarding systems, ATM software, and cash management tools
- In-depth knowledge of banking operations across account management, ATM networks, and cash management processes
- Proven ability in process optimization, service delivery improvement, and effective resource management
- Demonstrated leadership experience managing teams and driving strategic initiatives
- Experience leading projects related to technology integration and process improvement
- Ability to develop and implement long-term strategies aligned with organizational goals
- Proficiency in budgeting, financial planning, and cost management
- Strong verbal and written communication skills for stakeholder engagement, reporting, and leading meetings