e& Enterprise
Sales Manager, Preferred Business Sales
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 10/11/2026
Job overview
Date posted
26/09/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
10/11/2026
Job description
Small and medium businesses in the Abu Dhabi zone make up the portfolio for this e& Sales Manager, listed under Preferred Business Sales in Dubai. Sales performance for the SMB segment across the zone is the core accountability. A team handles managed SMB customers day to day, and you make sure service stays prompt, courteous and reliable. Efficiency and service quality are reviewed regularly through key performance indicators, with follow-up where needed. Presales activity also falls under your oversight. Plans to improve sales performance, retain business and win new customers are developed here, along with process improvements that lift customer satisfaction. Marketing and Engineering receive feedback on customer demand trends, complaints and service quality to inform product development. Higher management gets regular reporting on performance against strategic and financial targets, and building a skilled sales team is part of the job. Expect to bring 5 to 8 years in a similar role and a Bachelor's degree in Marketing or Business Administration.
Required skills
Key responsibilities
- Deliver SMB segment sales performance across the zone
- Oversee the managed SMB segment to ensure prompt and reliable service to all customers
- Manage the team's day-to-day functioning and customer service standards
- Review the efficiency and service quality of managed SMB teams through key performance indicators
- Supervise presales activities so all customers are managed promptly and efficiently
- Develop plans to improve sales performance and to retain and win business
- Identify efficiency improvements in sales processes and ways to raise customer satisfaction
- Implement defined policies, procedures and guidelines for managed SMB
- Channel feedback on customer demand trends, complaints and service quality to Marketing and Engineering
- Build skilled sales resources capable of high sales performance
- Report ongoing performance to higher management, ensuring strategic and financial targets are met
Experience & skills
- Hold a Bachelor's degree in Marketing or Business Administration
- Bring 5 to 8 years of experience in a similar capacity
- Demonstrate experience leading sales teams serving the SMB segment
- Monitor KPIs and use them to improve team performance
- Show a track record of meeting sales and financial targets
- Understand telecom products and service standards for business customers
- Communicate effectively with higher management and cross-functional teams