Job description

The Success Programs CSA Manager leads a team of Cloud Solution Architects within Microsoft’s CE&S organization to empower customers in accelerating business value from Microsoft Cloud solutions. The role supports AI transformation initiatives across governance, operations, adoption, Copilot, AI, FinOps and more. Responsibilities include modeling Microsoft culture and values through leadership, guiding teams through change, defining clear expectations, and fostering a positive team environment. The manager engages in skills and capability assessments, aligns team member development with business goals, and builds impactful customer relationships while coaching the team to focus on customer experience and success. The role drives efficient delivery, accelerates Support coverage, develops strategies to improve value realization, and participates in technical strategy, innovation and customer experience discussions with senior customer leaders. It requires analyzing customer and industry mixes to build a team aligned with portfolio demands, defining practice strategy and integrating Support, Consumption and Usage aspects of the practice. The role manages team performance against business and delivery excellence metrics using data-driven decision-making, leads identification of technology and industry trends, and maps solutions to deliver value-driven outcomes. It requires deep knowledge of Microsoft products, Solutions and Support and includes coaching the team in leveraging the Support Catalog. Qualifications include a bachelor’s degree or higher, 8–12+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture or consulting, 6+ years in customer-facing roles, extensive experience leading technical projects, and 3–5+ years of people management experience. Cloud certifications such as Azure, AWS or Google Cloud are required or preferred. The position includes less than 25% travel, hybrid work (2 days per week in-office), and a focus on inclusion, diversity, growth mindset and accountability in line with Microsoft values.