Job description

This Field Service Engineer role reports to the Project Manager within ABB's PAEN division in Doha, working alongside the Project Team and Project Lead on System 800xA, Infi90, and Symphony Plus control systems. Service work spanning medium to high complexity gets executed against work instructions and ABB guidelines, with daily customer service delivered to keep clients satisfied. You will work directly with customers to identify opportunities in the installed base that improve system and operational performance. Planning and executing service work as per customer order and expectations supports customer satisfaction, while customer retention depends on communicating service timelines and expectations clearly. New service business opportunities get identified in close cooperation with customers and other ABB teams. High complexity project requirements must be translated into ABB technical solutions, and complex site activities fall under direct supervision alongside coaching of technicians and engineers. Multidiscipline support runs across service contracts, spanning service projects and major projects for Infi90, Symphony, and System 800xA based systems. Technical validation of design solutions covers medium and complex projects, and hands-on work extends to system installation, maintenance, industrial networking, network switch configuration, cybersecurity audits and assessments for 800xA systems, industrial communication protocols such as Modbus RTU, Modbus TCP, and OPC, and training delivery to customers, including offshore installed base work.