Job description

The Learning & Development Manager at Makkah Clock Royal Tower, A Fairmont Hotel, is responsible for implementing and managing the overall training strategy in alignment with hotel and brand standards. This includes designing and executing onboarding, leadership, compliance, and departmental training programs. The role involves conducting regular Training Needs Analyses (TNA), developing tailored learning solutions to close performance gaps, and evaluating training effectiveness using performance metrics and employee feedback. The manager will oversee the Learning Management System (LMS), build partnerships with department heads and external vendors, and create a motivating learning environment. This position plays a strategic role in aligning training programs with operational goals and ensuring inclusive and effective employee development.