Job description

The Escalation Engineer at Rapyd in Dubai serves as a focal point and knowledge source for internal departments and clients, maintaining the KB with up-to-date articles. The role involves managing major and critical production outages, taking ownership, troubleshooting, diagnosing, resolving technical issues, and preparing internal and external RCAs. The engineer works closely with business and engineering teams to ensure efficient issue resolution, analyzes production traffic to locate design gaps, participates in the features development life cycle from design to implementation handover, and maintains production quality through coordination, risk analysis, and continuous enhancement. The position requires understanding complex system architecture, inspecting logs, and providing creative technical solutions, particularly within B2B fintech environments.