Job description

The Business Analyst – Sales Administration, Planning and Support role at Citi in Dubai is responsible for enabling sales effectiveness, strengthening operational governance, and supporting day-to-day business processes within the sales organization. The role involves providing end-to-end administrative and operational support to sales teams, ensuring adherence to internal standards and seamless execution of business operations. The position requires strong data analysis and trend analysis capabilities to evaluate operational data, identify patterns, inconsistencies, and performance gaps, and recommend process improvement and workflow optimization initiatives. The role includes monitoring KPIs, performance metrics, and business scorecards to ensure alignment with business requirements and productivity targets. A key component of the role is executing control assessment activities, including the Managers Control Assessment (MCA), ensuring compliance with policies, standards, and procedures, and enhancing the control environment to mitigate risk exposure. The Business Analyst supports operational governance through reporting, documentation, and participation in governance routines, while also managing outsourced vendor relationships, including monitoring KPIs, service levels, and vendor performance. The role involves contributing to transition projects by coordinating tasks, tracking progress, and ensuring process adherence during change initiatives. It requires collaboration with cross-functional teams, sales agents, vendor teams, and internal stakeholders to ensure alignment and effective communication across business units. The position demands working knowledge of industry practices, operational standards, administrative processes, and the ability to manage multiple priorities independently within a dynamic banking environment.