Job description

The Program Manager II, Strategic Initiatives, MENA (Ultra Fast Grocery) role at Q-Express Documents Transport (Amazon) focuses on building and scaling a new high-impact grocery business from the ground up within a fast-paced, ambiguous environment. The role is responsible for end-to-end program ownership across partner onboarding, merchant acquisition, system integration, launch execution, and ongoing operational performance within the Ultra Fast Grocery business in the MENA region. The Program Manager II is expected to rapidly build trust and relationships with cross-functional teams including technical, operational, legal, and business stakeholders, while driving strategic initiatives that support new market launches and service expansion. The role involves designing and executing engagement models that align internal and external stakeholders and ensuring seamless merchant onboarding from acquisition through launch and stabilization. Responsibilities include managing merchant expansion initiatives, scaling operations to support multiple merchants per country, and ensuring timely execution of onboarding lifecycle requirements. The role includes working closely with Legal teams to negotiate, draft, and manage contractual agreements such as Master Service Agreements (MSAs), addendums, and heads of terms while ensuring compliance with corporate policies and financial requirements. The Program Manager II also leads PMO functions, including project scheduling, milestone tracking, metrics development, and governance reporting to ensure successful program delivery. The position requires defining business and system requirements in collaboration with stakeholders, building structured project plans, and driving execution from design through release while securing resources and managing risks. The role involves continuous performance monitoring using data and metrics to identify improvements, optimize operations, and ensure program success. Regular communication with senior leadership is required, including presenting business reviews, operational insights, execution updates, risks, and strategic recommendations. The role demands strong analytical ability, structured documentation, and clear communication skills to support decision-making and ensure execution excellence across complex, multi-stakeholder environments.