Job description

The Logistics Optimization Senior Manager at HungerStation, a Delivery Hero company, is responsible for enhancing the performance and reliability of the on-demand delivery logistics service in Saudi Arabia. The role includes managing initiatives to reduce delivery times, improve customer Net Promoter Score (NPS), and enhance the stacking of orders. This position involves transitioning logistics operations from an on-demand to a shift model, optimizing dispatch algorithms, and reducing wastage per order. The manager will oversee logistics-related failures across vendor operations and customer experiences while establishing better control metrics for rider performance, especially during holidays and weekends. The role also requires cross-functional collaboration with Delivery Hero’s central team to implement best practices and innovation. Additional responsibilities include preparing stakeholders for operational changes through training, workshops, and communication, and managing divisional and organizational projects to ensure quality and timeliness within budget. The role is instrumental in creating a high-performing, adaptive, and vibrant logistics team aligned with corporate growth objectives.