Job description

Splunk Technical Success Engineer role based in Riyadh, Saudi Arabia responsible for managing the technical health and success of enterprise customers using Splunk’s unified security and observability platform. The position focuses on advising customers on Splunk Enterprise and Splunk Cloud architectures, ensuring optimal platform performance, adoption, and long-term success. The role includes customer onboarding, technical advisory, platform optimization, and escalation management while supporting customers across hybrid and multi-cloud environments. The Technical Success Engineer collaborates with cross-functional teams including technical support, services, sales, product development, and executive leadership to resolve customer issues and improve platform performance. Responsibilities include conducting diagnostic health checks, analyzing customer environments, managing outages, recommending upgrades, and optimizing workloads. The role also involves participating in Quarterly Business Reviews (QBRs), reviewing service levels and usage metrics, and ensuring customer adoption and satisfaction. The position requires proactive monitoring of platform performance, identifying risks, managing maintenance windows, and advising customers on product roadmaps and new features. The Technical Success Engineer also documents customer requirements, communicates technical insights, and supports strategic account planning. The role requires strong communication skills, experience in technical account management, customer success, IT infrastructure, and Splunk platform environments.