Job description

BytePlus, the enterprise technology arm of ByteDance, is hiring a Customer Success Manager in Dubai to sit inside the Sales support team and own relationships with key enterprise accounts. Stakeholder relationships sit at the center of the job, built over time so that BytePlus solutions stay aligned with each client's business objectives. You'll act as the primary technical point of contact during the post-sales phase, digging into client business scenarios and turning what you learn into shared product application best practices. Cloud migration, deployment and expansion projects run through this role end to end, coordinated closely with customers to land on time with continuous support after go live. Technical issues and escalations come to this person first, and the job calls for spotting solutions to evolving customer needs before they become bigger problems. Thought leadership matters too, expressed through technical documentation, industry insight articles and internal best practice development across Cloud, AI and ML technologies. A bachelor's degree or above is required, alongside 3 or more years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM or Technical Project Manager. Deep expertise in cloud or AI product suites from major global providers such as AWS, Azure or GCP is expected, and prior work with Digital-Native Businesses, ISVs or Systems Integrators in e-commerce, media, gaming or education counts in your favor.