Job description

IKEA stores and warehouses across the UAE, Qatar, Egypt and Oman all fall under the territory this Business Solutions Manager role covers for Al-Futtaim Group. You manage and support business IT solutions that align with IKEA's strategy, working through analysis, design, configuration and support of processes that improve efficiency and meet business goals. ERP modules and IT tools get implemented and guided across every store and warehouse in scope, with business needs translated into technical requirements throughout. Requirements get gathered through interviews, document analysis, surveys and site visits, then built into workflows that integrate with critical software. Business case justifications and cost and benefit analyses support spending decisions and new initiatives, while the team's work gets planned, managed and evaluated against service level agreements. New enterprise project rollouts, Service Packs and Hot Fixes all move through this role with minimal disruption to the business, alongside continuous improvement of MV-Microsoft Dynamics and other IT infrastructure. Global e-Commerce and Web platforms get implemented to support multi-channel sales and promote B2B sales. Applications and database authorizations get reviewed and audited periodically to stay compliant with global and group audits, and ETL activities are administered with proper documentation and approvals. Go-live readiness and post-rollout stability round out the role, keeping critical incidents to a minimum as new solutions expand into new markets.