Red Sea Global
Senior Manager - Quality and Assurance
- Permanent
- Riyadh, Saudi Arabia
- Experience 10 - 15 yrs
- Urgent
Report job as expired
Job expiry date: 07/09/2025
Job overview
Date posted
24/07/2025
Location
Riyadh, Saudi Arabia
Salary
SAR 30,000 - 40,000 per month
Experience
10 - 15 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
07/09/2025
Job description
To manage the implementation of Quality policies and standard operating procedures and to align with RSG corporate, local and international standard requirements and best practices to ensure service delivery meets customerâs expectations and complies with all relevant regulations. Responsible for all aspects of Quality Assurance Program implementation that is aligned with guest experience objectives and targets.
Required skills
quality assurance
ISO certification
quality management
health safety and environment
risk management
business resilience
document control
KPI monitoring
incident investigation
root cause analysis
statistical tracking
internal auditing
lead auditing
six sigma
quality training
compliance auditing
policy development
transportation operations
Microsoft Office
MS Visio
Key responsibilities
- Ensure that the strategy is translated into operational business plans for the Quality Assurance function and monitor the performance and execution of those plans.
- Assist with the implementation of the annual business plan and execute the strategic agenda of the Quality Assurance function.
- Contribute to the preparation of the functional budget and monitor financial performance.
- Provide support in obtaining international standard certification and maintain Quality policies and procedures.
- Responsible for all aspects of Assurance within Mobility operations including Quality Management, Health, Safety & Environment, Risk Management, and Business Resilience.
- Establish and maintain the document control library and systems to support ISO certification.
- Advise the Mobility Director on changes necessary to meet service delivery standards.
- Monitor quality KPIs and assist in addressing customer complaints.
- Participate in quality-related meetings and develop and implement Quality Plans and procedures.
- Review Quality Plans, procedures, and documents and advise operations team on quality matters.
- Establish auditing and compliance controls, and document continual improvement efforts.
- Support and deliver quality training and statutory compliance training.
- Conduct quality inspections, audit programs, and meetings.
- Assist in accident and incident investigations and ensure implementation of lessons learned.
- Support top management with site quality requirements and compliance.
- Assist in development and maintenance of policies, procedures, and contingency plans.
- Prepare accurate and timely functional reports.
- Apply safety, quality, and environmental management controls.
- Support the development of performance dashboards to measure service delivery.
- Contribute to continuous improvement initiatives and a culture of positive feedback.
Experience & skills
- A minimum of 10 yearâs practical experience in quality assurance.
- Degree or Diploma in Quality or other allied fields.
- Knowledge of management concepts and principles including planning and execution.
- Experience with major programs and projects, preferably with developers.
- Internal Auditor / Lead Auditor Courses, Six Sigma Qualifications, and related training.
- Strong knowledge of quality standards and principles.
- Knowledge of local regulatory requirements and international standards.
- Understanding of transportation business techniques and safe work practices.
- Proficiency in preparing quality statistical tracking and trending data.
- Ability to conduct incident investigations and root cause analysis.
- Proficient in MS Office Applications and MS Visio.
