Job description

The Engineer/Access Network Maintenance role based in Al Ain, United Arab Emirates is responsible for ensuring the smooth functioning, reliability, and performance of access network infrastructure within telecommunications operations. The role focuses on preventive and corrective maintenance, performance optimization, and governance of maintenance activities while working closely with regional teams, field teams, and vendors to deliver stable and high-quality network services. The position oversees preventive and corrective maintenance activities to meet service stability and KPI targets and ensures uninterrupted service for high-priority sites to maintain customer satisfaction. The engineer is responsible for monitoring network performance, minimizing quality-related issues, and providing monthly performance reports and dashboards that highlight maintenance achievements, operational challenges, and performance metrics. The role involves engaging with regional teams to share best practices, improve maintenance performance, and standardize processes and checklists across regions to ensure consistent governance. Responsibilities include resolving critical network issues, ensuring timely escalation of incidents for effective problem-solving, and collaborating with stores and procurement teams to ensure hardware and material availability for maintenance operations. The role also supports BOQ preparation and verification to ensure accurate project execution and efficient deployment of maintenance activities. The engineer provides technical guidance to field teams to improve fault resolution, service quality, and operational efficiency. The position requires strong knowledge of network infrastructure, maintenance best practices, and industry standards, along with the ability to work independently, manage multiple tasks, and maintain high levels of customer satisfaction in a network operations environment.