AlixPartners
IT Operations Associate
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
09/05/2025
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary + Commission/Bonus
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
23/06/2025
Job description
AlixPartners is seeking an IT Operations Associate to support its Client Technology Operations & Data Services in Dubai. This role involves providing technical support, managing infrastructure operations across data centers and offices, and ensuring optimal system performance. Responsibilities include configuring and maintaining servers, analyzing system performance, resolving technical issues, and participating in upgrades and enhancements. The position requires experience in enterprise-level operations, willingness to travel and work irregular hours, and strong familiarity with Microsoft technologies and enterprise monitoring tools.
Required skills
Key responsibilities
- Provide onsite and remote engineering and support for Client Technology Operations & Data Services, including managing the servers, storage, systems monitoring, and specialized software applications.
- Participate in the design, configuration, build, implementation, and maintenance of computer servers, operating systems, and related hardware and software.
- Maintain the integrity of the servers, applications, and databases for uninterrupted business operations.
- Analyze server and application architecture and configurations, and optimize systems and data for performance.
- Run and monitor performance queries, design testing routines to identify and resolve conflicts and malfunctions.
- Troubleshoot and resolve issues with systems, platforms, configurations, and equipment.
- Schedule and perform regular and ad-hoc system maintenance.
- Coordinate with teams and vendors for systems upgrades and enhancements.
- Administer systems security and manage user access privileges.
- Participate in documentation related to system design, operation, and support policies.
- Resolve operational problems within defined schedules and service level agreements.
Experience & skills
- Minimum 4 years’ experience supporting computer networks and systems.
- Bachelor’s degree in Computer Science, MIS, or equivalent experience.
- Certifications: A+, Network+, HDI, ITIL preferred.
- Familiarity with Microsoft Windows Server OS MCSE Certification preferred.
- Experience with enterprise monitoring tools like Indicative, SCOM, SCCM.
- Knowledge of Active Directory and group policy; DFS preferred.
- Experience in 24x7x365 support operations and Two Factor Authentication (DUO preferred).
- Effective communication and time management skills.
- Ability to obtain UAE and Saudi work permits, with support from AlixPartners.
- Willingness to work outside normal business hours, including weekends and holidays.