Key responsibilities

• Has responsibility for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees.
• Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to hotel guests.
• Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Support the hotel’s annual budgeting process and adhere to Accor established guidelines.
• Assist in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
• Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals.
• Be present to personally welcome key residents and patrons.
• Communicate in an effective and timely manner with ExCom and the Managing Director on matters which require the attention of ExCom and the Managing Director.