Johnson & Johnson
Customer Collaboration Deliver Lead, Vision CEEMA
- Contract
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Job expiry date: 19/04/2026
Job overview
Date posted
05/03/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
19/04/2026
Job description
Leads customer collaboration and service delivery initiatives for Johnson & Johnson Vision across the CEEMA region on a 12-month assignment. Ensures seamless execution of customer service operations, supporting the delivery of innovative healthcare solutions, including Vision products. Works across multiple geographies including Istanbul/Turkey and Dubai/UAE, coordinating with local and regional stakeholders to align customer service strategies with organizational goals. Drives operational excellence by optimizing processes, monitoring performance metrics, and implementing solutions that improve the customer experience. Builds strong relationships with internal teams, external partners, and healthcare stakeholders to ensure alignment, timely delivery, and problem resolution. Acts as a strategic liaison to advance customer satisfaction, operational efficiency, and service standardization, leveraging cross-functional collaboration and data-driven insights. Maintains adherence to corporate policies, compliance, and quality standards while fostering an inclusive and high-performing work environment.
Required skills
Key responsibilities
- Lead customer collaboration initiatives across the CEEMA region for Vision products
- Ensure effective delivery of customer service operations in alignment with corporate goals
- Coordinate cross-functional teams to optimize service processes and operational efficiency
- Monitor performance metrics and implement improvements to enhance customer experience
- Engage with internal and external stakeholders to ensure alignment and timely resolution of issues
- Implement innovative solutions and best practices to strengthen service delivery
- Provide leadership, guidance, and mentorship to assigned teams
- Support change management initiatives to drive continuous improvement
- Develop and maintain operational procedures and quality standards
- Collaborate with regional teams to ensure consistent service execution across geographies
- Track and report on key performance indicators, providing actionable insights for management
- Identify opportunities for process automation and digital solutions in customer service
- Foster an inclusive, collaborative, and high-performing team culture
- Ensure compliance with corporate policies, industry regulations, and quality standards
Experience & skills
- Experience in customer service operations, preferably in healthcare or medical devices
- Proven ability to manage cross-functional projects and teams
- Strong stakeholder engagement and communication skills
- Demonstrated experience in process optimization and operational excellence
- Ability to manage multi-geography service delivery and coordination
- Experience with data analysis and performance monitoring
- Project management and strategic planning experience
- Problem-solving and decision-making skills
- Leadership and people management experience
- Knowledge of Vision products or healthcare solutions preferred
- Ability to work in a hybrid work model across multiple locations
- Understanding of quality, compliance, and regulatory requirements in healthcare
- Ability to drive change and implement process improvements effectively
- Strong collaboration and interpersonal skills to build high-performing teams