Key responsibilities

• Integrate food into the activity commercial calendar by collaborating with stakeholders in and outside the Commercial team
• Plan, conduct, and follow-up on commercial performance reviews, acting to ensure performance excellence throughout the year
• Implement common food commercial frameworks and KPIs, adapting to local legislation and laws
• Lead initiatives to improve food experience and drive food innovation
• Ensure IKEA Food department achieves sales growth, excellent operational performance, and high customer satisfaction
• Utilize reporting tools such as Navision and Functional Commercial Review to develop the IKEA Food business
• Lead and develop mechanisms to ensure guests are always in focus and served with empathy and care
• Regularly assess Restaurants and Food areas from customers' perspectives and act on feedback
• Use Profit & Loss, KPI-report, and Pulse CX to challenge stores and monitor performance
• Implement IKEA Food concepts to increase home furnishings sales and reinforce IKEA's market position
• Collaborate with key stakeholders to ensure integration and alignment across teams
• Promote an open and sharing climate and work on sustainability within food sourcing and production
• Monitor and challenge costs regionally, promoting lean, simple, and cost-conscious approaches
• Consolidate and update knowledge of services/products in stores to assist guests
• Empower IKEA Restaurant Managers and co-workers to meet guest needs and improve operational standards
• Conduct training sessions for Restaurant Managers and staff
• Promote productivity, continuous improvement, and staff engagement