
M42
Service Line Manager
- Permanent
- Al Ain, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 11/11/2026
Job overview
Date posted
27/09/2026
Location
Al Ain, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
11/11/2026
Job description
Amana Healthcare, part of M42, provides long-term care, post-acute rehabilitation, transitional care and home healthcare, and this Service Line Manager in Al Ain runs the assigned service lines day to day. Oversight covers clinical coordination, clinical excellence, patient flow, patient experience and service development. Remote patient monitoring is a particular focus, with support for its implementation across M42 facilities and evaluation of its impact. Evidence-based practice and clinical pathway development underpin performance improvement across monitoring and care programs. Growth planning and EBITDA development sit with the role, aligned with M42's wider objectives. Staff are led through mentoring, performance management, succession planning and recruitment, with clinical education and research encouraged. Person-centred care means strong communication and individualised care planning with patients and families. Risk management covers incident investigation, compliance audits, accreditation readiness and patient safety goals. Expect to bring a Bachelor's degree in Nursing with postgraduate qualifications, 7 to 10 years in mental health or psychiatric care including 3 years in people management and 3 as a service manager, and a DOH licence or eligibility letter.
Required skills
Key responsibilities
- Ensure compliance with organisational policies, regulatory standards and accreditation requirements
- Oversee all service line activities, supporting evidence-based practice and clinical pathway development
- Improve systems, processes, reporting and care coordination models to enhance patient experience and outcomes
- Lead strategic initiatives including growth planning, EBITDA development and stakeholder engagement
- Support the implementation of remote patient monitoring across M42 facilities and evaluate its impact
- Direct patient flow and daily service line operations
- Mentor staff and manage performance, succession planning and recruitment
- Promote clinical education, research activities and staff development
- Strengthen person-centred care through communication, trust and individualised care planning with patients and families
- Conduct incident investigations and compliance audits while maintaining accreditation readiness and patient safety goals
Experience & skills
- Hold a Bachelor's degree in Nursing with postgraduate qualifications in the operational field, with a Master's degree preferred
- Bring 7 to 10 years of post-graduate experience in a mental health or psychiatric care setting
- Demonstrate at least 3 years of people management experience
- Show at least 3 years as a service manager in a mental health or psychiatric care setting
- Possess a DOH licence or eligibility letter
- Understand regulatory, accreditation and patient safety standards in healthcare
- Apply operational and financial management skills, including growth planning and EBITDA development