Emirates NBD
Operations Specialist - Cards
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Job expiry date: 10/10/2025
Job overview
Date posted
26/08/2025
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
10/10/2025
Job description
The Operations Specialist - Cards at Emirates NBD in Dubai is responsible for overseeing and optimizing all operational processes related to credit, debit, and prepaid card products. The role includes daily transaction processing, including authorizations, settlements, disputes, and renewals, as well as ensuring accurate and timely handling of card applications and cancellations. The specialist will monitor system performance, resolve declined transactions or processing errors, and maintain records for compliance and risk management. Key duties include implementing fraud prevention measures, ensuring regulatory compliance, participating in audits, and liaising with internal teams and external partners. The position requires active participation in meetings, process improvement initiatives, and knowledge sharing within the team. Proficiency in card operations, transaction systems, risk awareness, compliance, and cross-functional communication is essential.
Required skills
Key responsibilities
- Oversee the daily processing of card transactions, including authorizations, settlements, and disputes
- Ensure accurate and timely processing of card applications, renewals, and cancellations
- Monitor and resolve issues related to card processing, such as declined transactions or system errors
- Maintain accurate records of all card-related transactions and documentation
- Monitor and manage risks associated with card operations, including fraud prevention and detection
- Ensure compliance with regulatory requirements and internal policies related to card products
- Participate in audits and implement corrective actions as needed
- Prepare reports for compliance and risk management purposes
- Collaborate with front office, back office, and external partners to ensure seamless card operations
- Facilitate effective communication between different teams to address operational challenges
- Provide updates on operational issues and progress to the Senior Lead Cards Operations
- Participate in meetings and projects aimed at improving card operations processes
- Stay updated on industry best practices and changes in regulatory requirements related to card products
- Participate in training and development programs to enhance knowledge and skills
- Contribute to the continuous improvement of card operations processes
- Share knowledge and insights with team members to support collective learning
Experience & skills
- Experience in card operations or a related field, with a focus on transaction processing and risk management
- Bachelor's degree in Finance, Business Administration, or a related field
- Strong analytical and problem-solving skills
- Knowledge of card operations and transaction processing
- Excellent communication and collaboration abilities
- Understanding of risk management and compliance requirements
- Ability to work independently and as part of a team
