Job description

The Senior Officer - Billing Assurance role within the Payroll, Billing Operations and Assurance team is responsible for the day-to-day execution of streamlined and efficient billing assurance processes for centralized Billing Business Units based at the organization’s headquarters in Dubai Airport Freezone. The role covers record keeping and reporting, handling client and business unit queries, large data set analysis, ad-hoc invoice management, billing operations, credit note management, data reconciliation, assurance activities, and approval management. The position has additional responsibility for revenue assurance, focusing on preventing revenue leakage and improving data quality and billing processes to enhance profitability, revenues, and cash flow through accurate and timely revenue collection. The role involves analyzing billing inputs and outputs, maintaining master rate cards on Oracle ERP or Microsoft Excel, enforcing quality control in credit note calculations, tracking unbilled revenue and credit note percentages, and driving process improvement and automation initiatives to reduce manual effort across billing operations.