du
Team Leader – Mass Market
- Permanent
- Fujairah, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
10/11/2025
Location
Fujairah, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
25/12/2025
Job description
du is seeking a Team Leader – Mass Market (POS) to oversee sales and customer engagement operations across Fujairah, Ras Al Khaimah, and Ajman. This role is responsible for driving acquisition and revenue targets within the consumer segment, enhancing customer satisfaction, and developing a high-performing indirect sales team. The successful candidate will lead by example, mentor team members, and cultivate strong partnerships with internal stakeholders and external partners to optimize sales performance and operational efficiency. This is a hands-on leadership position that combines team development, sales growth, and customer experience management within a competitive telecommunications environment.
Required skills
Key responsibilities
- Lead the POS-based Indirect Sales team to achieve acquisition and revenue targets across assigned regions.
- Drive customer acquisition in the consumer segment through direct engagement and strategic initiatives.
- Increase revenue by up-selling and cross-selling bundled products and service plans.
- Establish and maintain strong relationships with key internal and external stakeholders.
- Ensure effective networking and communication across partner and account organizations to strengthen collaboration.
- Identify individual and team skill gaps, developing annual training and development plans.
- Mentor and onboard new team members to align with performance standards and company values.
- Monitor team performance metrics, provide coaching, and implement improvement strategies where required.
- Ensure operational compliance with company procedures, service standards, and customer engagement protocols.
- Prepare periodic performance reports and communicate results to management.
- Promote a customer-first culture, ensuring high satisfaction levels and proactive service recovery.
- Contribute to the continuous improvement of processes, systems, and service delivery within the retail and POS network.
Experience & skills
- Bachelor’s degree in Business Administration, Commerce, or related discipline.
- Minimum of 3 years’ experience in customer service or contact centre operations within the telecommunications industry.
- Proven experience managing and motivating teams in a high-volume, performance-driven environment.
- Strong understanding of telecom products, bundles, and pricing structures.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to analyze sales performance data and implement improvement plans.
- Proficiency in MS Office and CRM or contact centre software systems.
- High emotional intelligence, with the ability to inspire and lead diverse teams.
- Customer-centric mindset with a passion for delivering excellence.
- Ability to perform under pressure and manage multiple priorities efficiently.
