Job description

The Senior Relationship Manager – Mashreq Gold Retail Banking role is a full-time, on-site position based at Dubai Internet City, responsible for managing a portfolio of High Net Worth (HNW) Mashreq Gold clients. The role focuses on delivering personalized banking services to develop long-term client relationships, maximize profitable contribution for both the client and the bank, and ensure client loyalty, retention, and respect. The position drives Mashreq Gold balance sheet sales and revenues through cross-selling and upselling a broad range of retail banking and wealth management products. The role includes sourcing new HNW business through referrals, marketing activities, and personal networks, ensuring clients are fully aware of all financial services offered by the bank. The Senior Relationship Manager is accountable for achieving annual and monthly financial targets, optimizing portfolio value, acquiring new-to-bank HNW clients, minimizing customer attrition, enhancing market profile, and safeguarding the bank against AML risks, fraud, and potential losses while maintaining ethical standards throughout the sales lifecycle.