Standard Chartered UAE
Client Service Manager (UAE Nationals)
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
17/11/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
01/01/2026
Job description
The Client Service Manager (UAE Nationals only) at Standard Chartered Bank is responsible for delivering superior service to Priority Banking clients by ensuring seamless coordination across investment, lending, and compliance functions. Acting as the central liaison between Relationship Managers, credit operations, and compliance units, this role validates key documentation, monitors risk markers, and oversees end-to-end client service processes. The ideal candidate will combine strong technical understanding of banking and investment operations with excellent organizational and interpersonal skills, ensuring timely deal execution and exceptional client experience.
Required skills
Key responsibilities
- Serve as the primary service contact for Priority Banking clients and Relationship Managers, ensuring efficient and compliant processing of all investment and lending transactions
- Validate Investment Service (IS) action forms, Bancassurance applications, and supporting documents in e-BBS and Finantix systems to ensure client eligibility and adherence to policy requirements
- Coordinate with Sales Assurance Unit (SAU) to expedite call-backs and prevent client escalations
- Manage and track all client risk markers, coordinating with CDD Operations and UAE Static teams for timely updates and approvals
- Review and validate lending documents and ensure prompt limit loading and deal execution
- Monitor redemption proceeds and settlement processes in coordination with Credit and Operations teams
- Prepare and distribute daily MIS reports, highlighting turnaround time (TAT) breaches and pending deliverables
- Conduct regular portfolio monitoring, including Loan-to-Value (LTV) analysis and excess account clearances
- Coordinate FATCA and CRS documentation for flagged clients and ensure regulatory compliance
- Support Relationship Managers with facility letters, BCA renewals, margin approvals, and deferral memos
- Organize BCA training clinics for new joiners and ensure quality submission standards
- Investigate client feedback related to investment callbacks and assist in resolving mis-selling allegations
- Produce weekly and monthly reports for management tracking service performance and client satisfaction
- Ensure all actions align with Standard Charteredās governance, conduct, and risk management principles
Experience & skills
- UAE National with Family Book (mandatory)
- Experience in customer service and investment operations within a banking environment preferred
- Strong communication, interpersonal, and negotiation skills with the ability to influence internal stakeholders
- Proficiency in e-BBS, Finantix, and Microsoft Office applications
- Understanding of banking regulations, AML, sanctions compliance, and client due diligence processes
- Analytical mindset with attention to detail and accuracy in documentation and reporting
- Ability to work independently in a fast-paced, multicultural environment
- Proven organizational and coordination skills, handling multiple deliverables simultaneously
- Commitment to Standard Charteredās values of integrity, inclusion, and continuous improvement
