Job description

In this role you will coach a team of account managers at Talabat to build long-term successful relationships with their partners, while leading by example through managing your own portfolio of partners and growing their business. You will manage critical partners with a high degree of complexity, and you are responsible for coaching your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships. Your responsibilities include ensuring daily, weekly, and monthly targets are on track, working with each team member to ensure high efficiency and effectiveness. You will provide ongoing training and development for your team, maintaining granular reporting on team performance, and setting clear expectations to guide the professional development of team members. You are responsible for developing and implementing account management strategies to maximize partner success and revenue, and personally managing key restaurant partner accounts, ensuring growth, satisfaction, and successful execution of account plans. You will build and maintain strong relationships with restaurant partners, understanding their needs and ensuring expectations are met. In this role you will collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience, utilize data analytics to assess account performance and identify trends, and prepare regular reports on team and account performance for senior management. You will also identify opportunities for process optimization and drive pipeline and attainment against team goals.