Job description

The Senior Observability Consultant is responsible for leading the adoption, optimization, and integration of Splunk IT Operations and Observability solutions within enterprise customer environments in Riyadh. This role provides high-quality technical guidance across architecture, configuration, and operational optimization while acting as a trusted advisor for strategic accounts. The consultant engages regularly with customers, ensuring the fastest time-to-value and maximum ROI from Splunk solutions, while collaborating closely with internal teams to develop standardized processes, improve scalability, and automate key functions. Responsibilities include providing technical consulting, managing complex customer issues and escalations, delivering formal and ad hoc training, driving product expansion, and contributing to CSAT improvements. The role demands strong operational skills, analytical capabilities, and expertise in enterprise applications, big-data analytics, scripting, application development, and databases, alongside superior customer-facing and communication skills.