
Tawantech
Retail Business Relationship Manager
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 21/11/2026
Job overview
Date posted
07/10/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
21/11/2026
Job description
Retail banking initiatives often stall between what the business wants and what IT can actually build, and this Riyadh position exists to close that gap. Working on-site with Tawantech, you own business-IT alignment for Retail banking, building the case for each initiative from both a business and an IT delivery lens. Retail product, channel and customer experience owners help shape the initiatives, while IT Delivery confirms they are feasible to build. Business cases cover rationale, expected benefits, cost estimates and delivery feasibility. Requirements get translated into scope IT Delivery can plan and estimate, and delivery constraints get translated back into business trade-offs. From intake through business case approval, each initiative is tracked against a detailed plan, with status updates prepared for Management. Vendors and internal IT teams join the conversation on solution options, and risks, issues and dependencies are escalated early. Everything stays aligned with the bank's strategy program and with SAMA regulatory requirements for retail banking. Candidates need 5-8 years in project management, business analysis or business relationship management in retail banking, along with strong English and Arabic, and PMP or an MBA would be a plus.
Required skills
Key responsibilities
- Partner with Retail business unit heads to identify, shape and prioritise initiatives
- Build end-to-end business cases covering rationale, expected benefits, cost estimates and delivery feasibility
- Translate Retail business requirements into scope IT Delivery can plan and estimate, and turn delivery constraints into business trade-offs
- Own the initiative lifecycle from intake through business case approval, creating detailed plans and tracking progress
- Coordinate with vendors and internal IT teams on solution options and feasibility
- Prepare initiative documentation and status updates for Management
- Identify and escalate risks, issues and dependencies early
- Keep Retail initiatives aligned with the bank's strategy program
Experience & skills
- Hold a Bachelor's degree in Business Administration, Finance, Information Systems or a related field, with an MBA a plus
- Bring 5-8 years of experience in project management, business analysis or business relationship management in retail banking
- Understand retail banking products, channels and customer experience in depth
- Demonstrate proven experience building business cases that bridge business value and IT delivery
- Possess PMP or an equivalent certification (preferred)
- Manage stakeholders across business executives and technical teams
- Communicate clearly in written and spoken English and Arabic
- Use project framework creation methods and project tracking tools
- Apply working knowledge of SAMA regulatory requirements relevant to retail banking