Job description

The Manager – Sales at Al Ghurair Mobility (Al Ghurair Investment Group) is responsible for executing branch-level sales strategy in the automotive sector within the United Arab Emirates to achieve monthly, quarterly, and annual targets for new and pre-owned vehicle sales. The role involves managing branch financial performance including budget preparation, operating expense control, cost optimization, and profitability enhancement while driving add-on product sales to increase revenue. The position oversees showroom operations ensuring compliance with OEM standards for vehicle display and inventory management while implementing HSSE (Health, Safety, Security, Environment) mandates and operational risk controls. The Sales Manager leads recruitment, training, and retention of high-performing sales and support staff and supports structured training and development initiatives aligned with company sales methodologies. The role is responsible for customer relationship management strategies focused on driving acquisition, retention, loyalty, and consistent customer experience across sales and aftersales touchpoints. Responsibilities include monitoring daily sales performance, tracking key metrics such as discounts, trade-in values, cash flow, accounts receivable, and sales opportunities to optimize margins and revenue. The role requires close collaboration with aftersales teams to ensure operational efficiency and customer satisfaction across the full service journey. It also includes managing customer complaints and escalations, ensuring timely resolution and maintaining high service standards. The position enforces compliance with company policies through regular audits and risk mitigation measures while protecting branch assets, inventory, and data through strict security protocols. The Manager ensures accurate sales forecasting, inventory control, and financial reporting while maintaining optimal vehicle availability without overstocking. The role also drives employee engagement, training, and succession planning while ensuring alignment with organizational objectives and operational excellence standards across automotive retail operations.