Job description

The role leads the Benefits Centre of Expertise for the Middle East region and oversees the coordination of all BCG employee benefit programs across Dubai, Riyadh, and Doha. It is responsible for executing a comprehensive benefits strategy aligned with company goals, values, and budgets, ensuring market competitiveness, inclusiveness, compliance, and alignment with evolving employee needs. The position requires overseeing strategic planning and day-to-day operations relating to Middle East benefit programs, handling complex employee queries and escalations, driving process improvements, and developing scalable tools, processes, and automation using technology to enhance employee experience. The role includes managing relationships with benefit plan providers, brokers, and vendors, negotiating contracts, evaluating performance, and monitoring service levels. It also requires conducting benchmarking and analysis to maintain competitive benefits offerings, staying informed on regional and local laws and regulations impacting employee benefits, and ensuring compliance. The position collaborates closely with the Global Benefits and Wellbeing COE to align strategies and leverage global expertise including healthcare and income protection to enhance local implementation, and partners with relevant teams on processes, practices, and automation. Responsibilities also include raising employee awareness, driving uptake of benefits, and producing clear communication materials to support understanding and utilization of benefits. Preferred background includes experience in professional services firms or Middle Eastern organizations with progressive HR practices, deep experience in international benefits, adjacent experience in compensation and wellbeing, strong analytical ability with data-driven decision-making, and fluency in English with Arabic as a plus.