Job description

The Manager – Maintenance & Operations Support ensures destination facilities and infrastructure operate at peak performance by leading the planning, execution, and continuous improvement of preventive and reactive maintenance programs. The role oversees technical operations across MEP systems, attractions/ride equipment, utilities, and seawater filtration facilities, ensuring safety, regulatory compliance, adherence to OEM standards, and equipment reliability. Key functions include developing and executing preventive maintenance schedules; managing asset inspections and service records via CMMS; supervising internal technicians and outsourced maintenance contractors; coordinating with operations and engineering to schedule maintenance with minimal disruption; responding to urgent breakdowns and implementing corrective actions; maintaining inventories of critical spare parts and maintenance tools; conducting vendor performance reviews and tracking SLAs; reporting maintenance KPIs to leadership with lifecycle improvement recommendations; leading technical audits, inspections, and condition assessments; collaborating on CAPEX planning and recommending upgrades or asset replacements based on performance and lifespan; and ensuring calibration, testing, and maintenance of safety and control systems. Managerial responsibilities include contributing to section/unit strategy and annual plans with objectives and KPIs, budget preparation and financial performance monitoring, implementing policies and procedures with KPI communication, and ensuring effective staffing, development, and deployment of employees.