Deliveroo
Operations Specialist â Grocery
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 26/11/2025
Job overview
Date posted
12/10/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
26/11/2025
Job description
The Operations Specialist â Grocery (Commercial; Dubai â Main Office) is a leadership role within Deliverooâs Grocery Field Operations responsible for performance, consistency, and execution across a cluster of grocery and retail sites. Managing Senior Operations Associates and Operations Associates, the role ensures all locations meet performance KPIs (B10s, picking accuracy, IUNS, rejection rates, cancellations), adhere to standard operating procedures, and deliver best-in-class results. Scope includes cluster and team leadership, performance management and optimization via data-driven action plans, operational excellence through regular audits and store walkthroughs, and coordination of systemic fixes with Supply Chain, Partner Management, and Central Ops. The role leads new launch readiness (staffing, training, site readiness), acts as the primary point of contact for store and partner management teams, and runs local rollouts of new operational processes. It consolidates cluster-level reports for weekly/monthly business reviews (WBR/MBR), presents performance data and improvement plans to Area and Regional Managers, and contributes ground-level insights to strategic projects focused on scaling performance, efficiency, and capability. Proficiency with mobile/tablet applications, dashboards, and reporting tools is required, alongside field-based mobility across multiple locations with a valid UAE driving license and own transport (fuel allowance provided). Benefits include annual leave plus public holidays, medical insurance, flight allowance, Deliveroo Plus, partner discounts, enhanced parental benefits, and team events, within an inclusive, diversity-focused culture.
Required skills
Key responsibilities
- Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong outcomes
- Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback across the cluster
- Ensure consistent communication and alignment across all sites within the assigned cluster
- Monitor and analyze operational KPIs (B10s, picking accuracy, IUNS, rejection rates, cancellations) and implement data-driven improvement plans
- Ensure operational consistency and adherence to Deliveroo standards across all locations
- Drive initiatives to enhance picker performance, site productivity, and customer satisfaction
- Conduct regular operational audits and store walkthroughs to assess SOP and quality compliance
- Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy
- Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to deliver sustainable solutions
- Ensure new site launches are fully prepared in staffing, training, and operational readiness
- Act as the primary point of contact for store and partner management teams across the cluster
- Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations promptly
- Lead local rollouts of new operational processes or initiatives and ensure clear communication and adoption
- Support the Operations Manager on strategic projects to scale performance, efficiency, and capability
- Consolidate cluster-level KPI reports and insights for WBR/MBR reviews and present plans to Area and Regional Managers
- Fill and maintain an accurate pipeline of site improvements, manage governance documentation, and track progress against targets
Experience & skills
- 3â4 years of experience in grocery, retail, or last-mile operations with proven multi-site management
- Experience leading Senior Associates or Team Leads and developing high-performing teams
- Strong understanding of grocery operations metrics (B10s, accuracy, IUNS, rejections, cancellations)
- Excellent analytical and problem-solving skills with the ability to interpret data and act on insights
- Strong stakeholder management and communication skills (written and verbal)
- Proficiency with mobile/tablet applications, dashboards, and operational reporting tools
- Valid UAE driving license and own transport (fuel allowance provided)
- Comfort working in a fast-paced, field-based environment across multiple locations
