Majid Al Futtaim
Deputy Store Manager
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 28/04/2026
Job overview
Date posted
14/03/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
28/04/2026
Job description
The Deputy Store Manager supports the Store Manager in all aspects of daily retail store operations at Majid Al Futtaim Lifestyle, ensuring achievement of sales targets, maximizing profitability, maintaining brand and company image, and delivering an excellent customer experience. The role involves managing and developing store teams, ensuring operational compliance with company policies and guidelines, and maintaining efficient retail store operations aligned with overall business objectives. Responsibilities include driving the store team to deliver high standards of customer service in line with company and brand Customer Experience (CX) standards, understanding individual customer needs, and maintaining awareness of market trends and competitor activities. The position also involves driving sales performance through monitoring KPI targets, implementing sales promotions and brand activities, coordinating with Marketing, Buying, and Planning departments to maximize sales opportunities, and ensuring consistent communication with support teams. The Deputy Store Manager oversees store operations in the absence of the Store Manager, manages the workforce, resolves operational disruptions in a timely manner, and ensures compliance with operational guidelines to minimize stock loss and damage while maintaining efficient retail store performance.
Required skills
Key responsibilities
- Support the Store Manager in managing day-to-day retail store operations and workforce management to achieve sales targets and maximize profitability
- Lead the store team to deliver excellent customer service aligned with company and brand Customer Experience (CX) standards and individual customer needs
- Drive store sales performance by monitoring and achieving KPI targets and identifying opportunities for business improvement
- Implement and manage sales promotions and brand activities while coordinating communication with support teams to maximize sales results
- Build and maintain professional relationships with Marketing, Buying, and Planning departments while providing relevant operational feedback
- Maximize sales opportunities through consistent coordination with Buying and Planning teams and awareness of competitor trends
- Oversee store operations in the absence of the Store Manager and manage operational disruptions to ensure business continuity
- Ensure compliance with company policies and operational guidelines to minimize stock loss and damage and maintain operational standards
Experience & skills
- Possess a Diploma or High School Certificate as the minimum educational qualification required to perform retail operational duties and administrative responsibilities within the store environment. A formal qualification in a retail-related discipline is considered an added advantage as it provides foundational knowledge of retail operations, merchandising principles, customer service management, and store performance monitoring that support the effective execution of the Deputy Store Manager role.
- Demonstrate a minimum of four to five years of professional experience in the retail industry, preferably within structured retail environments that involve direct exposure to store operations, sales performance management, inventory handling, and customer engagement. This experience should include practical involvement in supporting store management functions and contributing to the achievement of business objectives within a retail setting.
- Show proven exposure to supporting store leadership in achieving sales targets and monitoring performance against established Key Performance Indicators (KPIs). Candidates should understand how retail sales targets are structured and be capable of assisting in tracking store performance metrics, identifying gaps in performance, and supporting initiatives designed to improve overall store sales and profitability.
- Exhibit familiarity with day-to-day retail store operations including merchandising coordination, sales floor supervision, staff task allocation, and ensuring smooth operational workflow during store opening, trading hours, and closing procedures. Experience working closely with store teams to maintain operational standards and brand presentation is considered essential for success in this role.
- Demonstrate understanding of customer service standards and the importance of delivering high-quality customer experiences in a retail environment. Candidates should have experience interacting with customers, addressing customer needs and concerns, and supporting store teams in delivering service that aligns with company or brand Customer Experience (CX) guidelines.
- Show awareness of retail operational compliance requirements including adherence to company policies, operational procedures, and inventory protection measures designed to minimize stock loss or product damage. The role requires familiarity with maintaining operational discipline and ensuring that store practices align with corporate retail guidelines and compliance standards.
- Possess the ability to support coordination and communication with internal business functions such as Marketing, Buying, and Planning teams. Candidates should understand how these departments influence retail store performance and should be capable of relaying operational feedback or implementing promotional and merchandising initiatives that originate from central support teams.