Bayzat
Senior Strategic Account Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Report job as expired
Job expiry date: 02/09/2025
Job overview
Date posted
19/07/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Experience
5 - 10 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
02/09/2025
Job description
Bayzat is a leading SaaS platform in the MENA region transforming workplaces through HR, Payroll, Finance, and Insurance solutions. The Senior Strategic Account Manager will be responsible for driving customer retention and satisfaction, managing group health insurance policies, and developing internal and external stakeholder relationships. The role demands a strategic thinker with commercial acumen, attention to detail, and a customer-first mindset. As part of a fast-growing scale-up recognized by Forbes and backed by top-tier VCs, you will work in a merit-based, inclusive environment, with ample growth opportunities and unique benefits including ESOP, flexible work options, and a vibrant culture.
Required skills
Key responsibilities
- Consistently achieve KPIs each quarter
- Execute all phases of the account retention/renewal lifecycle
- Develop and deliver world-class customer service on an ongoing basis
- Educate and train existing and new potential customers on insurance products, mechanics, and regulatory requirements
- Collaborate with cross-functional teams to optimize efficiency and improve customer service
- Efficiently manage day-to-day servicing and operations (policy renewals, endorsements, claims, pre-approvals, escalations, etc.)
- Onboard customers to the Bayzat platform and monitor platform utilization
- Proactively build and maintain good working relationships with all key stakeholders (internal and external)
- Effectively manage and develop assigned Senior Strategic Account Manager
Experience & skills
- Over 5 years of experience in client retentions
- At least 2 years of experience in group health insurance
- Proven ability in relationship building with C-suite and mid-level executives
- Excellent verbal and written communication skills
- Strategic and critical thinking capabilities
- Strong commercial acumen and problem-solving ability
- Obsessively organized and detail-oriented with excellent prioritization skills
- High level of emotional resilience and empathy
- Technical skills: Intermediate MS Office, Salesforce preferable
