Job description

Priority Gold Centers in Dubai need to meet high standards every day, and this Manager is accountable for making sure they do. Customer complaints from the Call Center, Gold Centres and every other channel come to you to control and close within the agreed TAT. RM performance is tracked against target, with run rates and practical solutions offered where achievement falls short. Portfolio retagging and movements are among the levers you can suggest to lift RM capabilities. Each centre also has to have working technology, from ATMs and TV screens to IT equipment. Mystery Shopper scores point to areas for improvement, and ideas from priority staff feed into a better customer experience. Assessing RM skills and development needs is a regular part of the work, as is spotting new business while servicing customers. Success shows up in Priority Banking productivity per role, customer satisfaction and overall profitability. Candidates need six years of customer-facing banking experience, such as Front Office, and must be bilingual in Arabic and English.