Job description

The Mid Market Team Lead role at Deliveroo in Dubai operates within the food delivery marketplace and food-tech industry, focusing on driving growth and success for mid-market restaurant partners ranging from local establishments to national chains. The role sits within the Commercial and Account Management team, which leverages data-driven analytics and industry knowledge to provide strategic consulting and best-in-class support to partners. The position is responsible for leading and developing a team of Account Managers, setting performance expectations, and managing portfolio performance using data analysis and performance management frameworks. The role involves defining and owning the segment strategy for the mid-market portfolio, identifying growth opportunities and risks, and executing revenue growth strategies. It requires hands-on involvement in commercial negotiation with top-tier or complex partners to secure optimal outcomes for both the business and partners. The Team Lead drives adoption of Deliveroo’s suite of business optimization tools and features, enabling partners to improve operational performance and growth. The role ensures operational excellence through consistent performance reviews, scaling best practices, and maintaining portfolio consistency. It requires strong understanding of restaurant marketplace dynamics, food-tech platforms, and the drivers of partner growth, as well as expertise in stakeholder management and cross-functional collaboration. The role also involves working in a fast-paced, high-growth environment, contributing to scaling account management and sales processes, and leveraging data-led decision making to influence segment-wide strategies and outcomes.