Al Futtaim
IT Coordinator
- Permanent
- Muscat, Oman
- Experience 5 - 10 yrs
Report job as expired
Job expiry date: 01/07/2025
Job overview
Date posted
17/05/2025
Location
Muscat, Oman
Salary
OMR Undisclosed per month
Experience
5 - 10 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
01/07/2025
Job description
Al-Futtaim Group is hiring an IT Coordinator to oversee the maintenance, support, and integration of business applications for IKEA across Oman and other regional locations including UAE, Qatar, and Egypt. The role involves end-to-end ownership of IT operations support, ERP and database management, and implementation of IT solutions aligned with IKEAās and Al-Futtaimās frameworks. The IT Coordinator will also contribute to expansion projects and ensure seamless digital tool deployment across new and existing stores, while coordinating with infrastructure teams for ongoing maintenance and support.
Required skills
Key responsibilities
- Manage and maintain all business applications and ERP systems used by IKEA in assigned regions
- Act as the primary contact for day-to-day IT support, operations, incident handling and requests
- Ensure timely deployment of service packs, hotfixes, and upgrades across various platforms
- Support digital transformation projects across retail and e-commerce channels
- Implement and integrate new IT systems during business expansion projects
- Coordinate with infrastructure teams for system maintenance and issue resolution
- Ensure alignment of IT solutions with IKEA concept and Al-Futtaim Group's IT framework
- Troubleshoot technical issues related to databases, POS systems, and application performance
- Ensure secure, reliable and efficient IT operations across multiple retail locations
- Work closely with business users to optimize the usage and performance of business applications
Experience & skills
- Minimum 5 yearsā experience in a similar IT analyst or coordinator role within the retail industry
- Bachelorās degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ERP systems such as Microsoft Dynamics NAV/BC, D365, CRM365
- Strong working knowledge of database systems including SQL and Oracle
- Experience with Retail POS systems and system troubleshooting
- Proficiency in managing IT support operations and digital solution rollouts
- Strong interpersonal and communication skills
- Ability to work under pressure and manage multiple tasks across regions
- Proven problem-solving and critical thinking abilities
