Job description

At Keyper, the Property Manager – Operations empowers property managers with advanced technology to efficiently manage and enhance portfolios by leveraging real-time performance monitoring and seamless digital transactions. The role provides exemplary customer support to tenants, landlords, and institutional clients using Keyper’s CRM and analytics tools for data-driven decision support; facilitates property takeover and setup by obtaining necessary documents and approvals from developers and landlords, scheduling property orientations, finalizing payments, and collecting keys and access cards; assists tenants through move-in and move-out processes by coordinating inspections, handling key transfers, and documenting property condition; oversees comprehensive property management functions including maintenance, leasing, tenant relations, and budgeting via Keyper’s platform to drive high occupancy and tenant satisfaction; coordinates maintenance for occupied and vacant properties by scheduling inspections, obtaining quotes, and directing service teams through to completion; manages tenant interactions end-to-end from contract initiation, document collection (EID, passport, visa) and lease drafting to maintenance requests and renewals, using digital platforms such as DocuSign; oversees financial operations including rent check collection and deposit, invoicing for management fees, and payables (service charges, maintenance) via Zoho, Stripe, or similar tools; ensures compliance and legal adherence including Ejari issuance and local regulatory documentation (DEWA, DREC, DLD, Trakeeshi); and responds promptly to emergencies to maintain standards. The role demands data-driven decision making, effective communication, leadership and team management, problem solving, and financial acumen aligned to property management accounting and reporting practices.