Job description

The Customer Service Coordinator role at LAWAZEM is a customer service and operations coordination position focused on ensuring high levels of customer satisfaction across multiple regions including Riyadh (Saudi Arabia), Amman (Jordan), and Beirut (Lebanon), working in a remote full-time arrangement. The role acts as a liaison between customers and internal departments such as sales, logistics, and product teams to ensure smooth communication, issue resolution, and successful order fulfillment. Responsibilities include coordinating daily customer service operations, managing incoming customer inquiries via phone, email, and chat channels, and resolving customer complaints efficiently and professionally. The role requires documenting all customer interactions, feedback, and resolutions using CRM systems, and preparing analytical reports related to customer service performance metrics and operational effectiveness. It involves identifying trends in customer feedback to support continuous improvement initiatives and enhancing overall customer experience. The coordinator also supports onboarding and training of new customer service team members, while maintaining up-to-date knowledge of products and industry trends to provide accurate customer assistance. The position requires strong organizational coordination, multi-channel communication management, and cross-functional collaboration within a customer-centric operational environment.