Job description

The Spare Parts Manager – Hino Commercial Vehicles at Al-Futtaim Automotive (FAMCO) is responsible for leading the spare parts function in the United Arab Emirates, ensuring achievement of financial targets, operational efficiency, and high customer satisfaction across B2B and aftersales channels. The role oversees end-to-end spare parts operations including forecasting, ordering, stocking, distribution, and inventory management for genuine Hino commercial vehicle parts. The position is responsible for delivering monthly sales targets and annual budgets, managing revenue, gross margin, working capital, and inventory investment to ensure overall business profitability. The role requires maintaining optimal inventory levels to support workshops, fleet customers, distributors, and corporate clients while ensuring stock health through turnover management, ageing control, obsolescence reduction, and regular stock audits in line with OEM standards. The Spare Parts Manager coordinates closely with Hino principals and approved suppliers for procurement, pricing, promotions, warranty claims, and returns while ensuring full compliance with OEM policies and ordering procedures. The role involves strong B2B engagement, including management of fleet operators, distributors, and key accounts, while ensuring high service levels and customer satisfaction. It also requires leadership of the spare parts team, including performance management, training, manpower planning, and succession development in line with organizational values. The position works closely with service, sales, finance, warranty, and supply chain teams to ensure seamless aftersales operations. The role requires use of ERP and DMS systems for parts ordering, inventory control, invoicing, and performance reporting. It also involves preparation of management reports covering sales performance, inventory status, ageing analysis, and KPIs, while ensuring compliance with company policies, audit requirements, and health and safety standards. The position is aligned with Al-Futtaim Automotive’s governance framework and customer-centric strategy focused on delivering excellence in automotive aftersales services.