Job description

The Splunk Technical Success Engineer role in Riyadh, Saudi Arabia at Splunk (a Cisco company) is responsible for ensuring the technical health, stability, and success of enterprise customers using Splunk Enterprise and Splunk Cloud platforms. The role focuses on guiding customers through onboarding, adoption, and long-term success by providing technical advisory services, platform health assessments, and architecture recommendations in hybrid and multi-cloud environments. The Technical Success Engineer supports customers in realizing the full value of their investment in Splunk by monitoring system performance, identifying risks, and proactively resolving technical issues. The role includes conducting diagnostic health checks, reviewing customer environments, and providing guidance on Splunk architecture, configuration, upgrades, and optimization strategies. Responsibilities include managing customer escalations, coordinating with internal teams such as technical support, services, product development, engineering, and sales to resolve issues efficiently. The role also involves leading customer onboarding workshops, enablement sessions, and administration training to improve customer capability and platform usage. The engineer participates in Quarterly Business Reviews (QBRs) to assess service levels, usage metrics, system performance, and overall customer environment health. The role requires proactive identification of system issues, bugs, or release-related impacts, and coordination of maintenance windows and upgrade readiness planning. The Technical Success Engineer acts as a customer advocate within Splunk, ensuring customer needs are communicated effectively to internal teams and leadership. The position includes advising customers on IT operations best practices, Splunk product roadmap updates, new releases, and feature adoption strategies. The role requires strong communication skills to translate complex technical concepts into clear guidance for both technical and non-technical stakeholders while maintaining high levels of customer satisfaction and operational excellence.