Al Futtaim
L&D Manager - Aftersales | Automotive
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 18/04/2026
Job overview
Date posted
04/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
The Learning & Development Manager - Aftersales | Automotive at Al-Futtaim Automotive, a division of Al-Futtaim Group headquartered in Dubai, is responsible for driving non-technical learning and development initiatives for Aftersales teams across various automotive dealerships. The role focuses on enhancing professional, leadership, customer experience, commercial capability, and people management capabilities to directly boost business performance, adhere to brand standards, and elevate customer satisfaction. The position involves developing learning programs aligned with Aftersales strategy, operational priorities, and employee career paths, while fostering a culture of learning, coaching, and continuous improvement. The Manager leads the non-technical learning strategy for Aftersales, designs and deploys engaging programs using blended learning, digital learning platforms, and experiential learning approaches, and oversees LMS administration, scheduling, attendance tracking, reporting, and LMS data integrity management. The role requires measuring learning effectiveness and business impact through KPI measurement and evaluation frameworks, linking learning outcomes to business and customer experience results. It also requires strong understanding of Aftersales dealership operations, including Service operations, Parts operations, and Body & Paint operations. The Manager partners with Aftersales leadership, HR Business Partners, and brand teams to identify capability gaps and implement targeted interventions, while leading and developing L&D team members to ensure high-quality delivery and professional growth. The organization operates across distribution, manufacturing, leasing, and aftersales, representing brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM, and delivers mobility solutions including passenger cars, SUVs, electric vehicles, high-performance motorbikes, commercial vehicles, and industrial & construction equipment across the Middle East, Asia and Africa.
Required skills
Key responsibilities
- Lead the non-technical learning strategy for Aftersales by defining and executing initiatives focused on customer experience, leadership capability, commercial capability, and people management needs, ensuring full alignment with Aftersales strategy, operational priorities, brand standards, and employee career paths across various automotive dealerships.
- Design and deploy comprehensive learning programs for diverse Aftersales roles using blended learning, digital learning platforms, and experiential learning approaches, ensuring programs are engaging, role-relevant, operationally practical, and directly supportive of business performance and customer satisfaction objectives.
- Embed a coaching and performance improvement culture by enabling managers to coach effectively, reinforce learning on the job, and sustain continuous improvement practices that enhance professional capability, leadership effectiveness, and customer-facing performance across Aftersales teams.
- Partner with Aftersales leadership, HR Business Partners, and brand teams to identify capability gaps within customer-facing and operational teams, analyze development needs across Service operations, Parts operations, and Body & Paint operations, and implement targeted development interventions that address operational and commercial priorities.
- Oversee learning governance and operational excellence by managing scheduling, attendance tracking, reporting, and LMS administration, ensuring LMS data integrity management, accurate documentation, structured governance, and disciplined execution of all Learning & Development activities.
- Measure learning effectiveness and business impact using KPI measurement and evaluation frameworks, assess program outcomes against agreed performance indicators, and drive continuous improvement by linking learning outcomes to measurable business and customer experience results.
- Lead, coach, and develop L&D team members to ensure consistent, high-quality delivery of non-technical learning initiatives, maintain professional standards, strengthen capability within the Learning & Development function, and support long-term organizational growth within Aftersales operations.
Experience & skills
- Obtain a Bachelor's degree in Business, HR, Education, or a related discipline that supports professional capability in Learning & Development, organizational training, and structured capability development within customer-facing and operational environments.
- Demonstrate 5-10 years of experience in Learning & Development, training, or capability development roles, with proven exposure to designing, leading, and executing non-technical learning initiatives that directly support operational performance and business outcomes.
- Exhibit proven experience in leading non-technical learning initiatives for customer-facing and operational teams, particularly within Aftersales dealership operations, ensuring relevance to Service operations, Parts operations, and Body & Paint operations.
- Demonstrate strong understanding of Aftersales dealership operations, including workflow, operational priorities, customer journey touchpoints, and performance drivers across Service, Parts, and Body & Paint functions within automotive dealerships.
- Show high proficiency in digital learning platforms and LMS administration, including scheduling, attendance tracking, reporting, and LMS data integrity management, ensuring structured governance and operational discipline in all learning activities.
- Hold Professional certification in Learning & Development, Coaching certification, or Adult Learning certification as advantageous credentials that enhance expertise in non-technical capability development and structured adult education methodologies.
- Possess HR certification, background, or experience as advantageous, along with proven success in linking learning outcomes to business performance and customer experience results through KPI measurement and evaluation frameworks within an automotive Aftersales environment.