Job description

The Account Executive – Services role at Cisco in Riyadh focuses on driving the sale of Customer Experience Services across multiple enterprise and public sector accounts in Saudi Arabia. The role is centered on value-based selling of ICT services, including consulting, advisory, and managed services, with a strong emphasis on delivering business outcomes through Cisco’s services portfolio. The Account Executive develops and executes targeted service sales strategies to grow revenue, expand customer engagement, and strengthen Cisco’s market leadership in the region. The role involves building and managing a robust sales pipeline, accurately forecasting opportunities, and providing actionable reporting to support strategic decision-making. A key responsibility includes leading RFP responses, bid management, and service proposals to secure new business and expand existing accounts. The position requires managing Operation & Maintenance (O&M) contracts and ensuring delivery of services in alignment with Service Level Agreements (SLAs), while coordinating internal teams to maintain high customer satisfaction. The role involves close collaboration with Cisco’s technical specialists, marketing teams, vertical experts, and global teams, as well as external channel partners to accelerate service adoption and customer success. The Account Executive also works closely with public sector organizations in Saudi Arabia, including ministries such as Defense, Health, and Education, requiring understanding of procurement processes and buying cycles. The role emphasizes driving service adoption, supporting product and service launches, and implementing best practices in partnership with customers. It operates in a hybrid, fast-paced, cross-functional environment focused on innovation, collaboration, and delivering measurable business outcomes through technology services sales.