Microsoft Gulf
Success Programs CSA Manager
- Permanent
- Doha, Qatar
- Experience 10 - 15 yrs
- Urgent
Job expiry date: 06/12/2025
Job overview
Date posted
22/10/2025
Location
Doha, Qatar
Salary
QAR 40,000 - 50,000 per month
Compensation
Comprehensive package + relocation
Experience
10 - 15 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
06/12/2025
Job description
The Success Programs CSA Manager is a People Manager role within Microsoft’s Global Customer Success (GCS) organization in CE&S, responsible for leading a team of Cloud Solution Architects to help customers realize business value from Microsoft Cloud by focusing on governance, operations, adoption, Copilot, AI, FinOps, and related areas. The role models culture and values, leads through change, sets clear expectations, and builds a team skill mix aligned to business goals while caring for team capability development. It drives customer experience and value realization by coaching CSAs to deliver efficient engagements, accelerate Support coverage, and engage at appropriate technical depth with customer senior leaders. The manager analyzes the customer and industry mix to align team capacity and capabilities to the portfolio, defines practice strategy integrating Support, Consumption, and Usage aspects, and manages performance against business measures and delivery excellence expectations using a data-driven approach. The role leads identification of technology and industry trends, maps solutions to deliver value-driven outcomes, and holds the team accountable for delivering customer value and creating expansion opportunities by applying deep knowledge of Microsoft products, Solutions and Support, and the Support Catalog. The position is full-time, based in multiple locations in Qatar (with 2 days/week in-office), involves 0–25% travel, and offers flexibility to work up to 50% from home.
Required skills
Key responsibilities
- Lead and coach a team of Cloud Solution Architects to deliver customer value across governance, operations, adoption, Copilot, AI, and FinOps focus areas.
- Model culture and values, lead the team through change, set clear expectations, and foster a positive, inclusive team environment.
- Build and manage the team’s skill mix by engaging in capability discussions and aligning development plans with business goals and team aspirations.
- Drive customer experience and success by guiding efficient delivery, accelerating Support coverage, and engaging in technical strategy and innovation discussions with customer senior leaders.
- Analyze customer and industry mix to align team capacity and capabilities to portfolio demands and define practice strategy integrating Support, Consumption, and Usage.
- Manage team performance against business measures and delivery excellence expectations using data-driven prioritization and decision-making.
- Identify technology and industry trends, gather insights, and map solutions that deliver measurable, value-driven business outcomes.
- Hold the team accountable for leveraging Microsoft products, Solutions and Support, and the Support Catalog to create expansion opportunities.
- Create clarity on objectives, operating rhythms, and success conditions; communicate strategy and changes effectively to the team.
- Ensure effective stakeholder engagement and collaboration across consulting, customer success, and support to exceed customer expectations.
Experience & skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience.
- 8–12 years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- 3–5+ years of people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
- 6+ years of customer-facing experience (internal and/or external).
- 6+ years of experience leading technical projects, teams, or functions.
- Technical cloud certification (e.g., Azure, AWS, Google, security certifications).
- Demonstrated ability to manage portfolio performance, apply data-driven decision-making, and integrate Support/Consumption/Usage in practice strategy.
- Proven experience coaching teams on customer experience, efficient delivery, and value realization across governance, operations, adoption, AI/Copilot, and FinOps focus areas.
