Job description

The Success Programs CSA Manager is a People Manager role within Microsoft’s Global Customer Success (GCS) organization in CE&S, responsible for leading a team of Cloud Solution Architects to help customers realize business value from Microsoft Cloud by focusing on governance, operations, adoption, Copilot, AI, FinOps, and related areas. The role models culture and values, leads through change, sets clear expectations, and builds a team skill mix aligned to business goals while caring for team capability development. It drives customer experience and value realization by coaching CSAs to deliver efficient engagements, accelerate Support coverage, and engage at appropriate technical depth with customer senior leaders. The manager analyzes the customer and industry mix to align team capacity and capabilities to the portfolio, defines practice strategy integrating Support, Consumption, and Usage aspects, and manages performance against business measures and delivery excellence expectations using a data-driven approach. The role leads identification of technology and industry trends, maps solutions to deliver value-driven outcomes, and holds the team accountable for delivering customer value and creating expansion opportunities by applying deep knowledge of Microsoft products, Solutions and Support, and the Support Catalog. The position is full-time, based in multiple locations in Qatar (with 2 days/week in-office), involves 0–25% travel, and offers flexibility to work up to 50% from home.