Delivery Hero
Director of IT Operations
- Contract
- Riyadh, Saudi Arabia
- Experience 10 - 15 yrs
Report job as expired
Job expiry date: 16/06/2025
Job overview
Date posted
02/05/2025
Location
Riyadh, Saudi Arabia
Salary
SAR 40,000 - 50,000 per month
Experience
10 - 15 yrs
Seniority
Director
Qualification
Bachelors degree
Expiration date
16/06/2025
Job description
We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.
Required skills
IT operations
infrastructure management
helpdesk support
IT security
access control
ITIL best practices
vendor management
project management
budgeting
reporting
cloud infrastructure
call center technologies
incident management
network management
service level agreements
compliance standards
Microsoft Office
Arabic fluency
Key responsibilities
- Lead and mentor a team of 10+ IT professionals across helpdesk, infrastructure, and security.
- Ensure IT objectives align with HungerStation's goals and promote continuous improvement.
- Oversee IT infrastructure design, deployment, and performance optimization across all locations.
- Manage the IT Helpdesk and ensure SLAs and timely resolution of incidents and requests.
- Implement IT security policies and access control, ensuring compliance with industry standards.
- Collaborate with security teams for incident response and system protection.
- Oversee call center technologies to enhance customer experience and operational integration.
- Manage vendor relationships and cross-functional collaboration to meet business needs.
- Develop and manage the IT operations budget and report performance to senior leadership.
Experience & skills
- Bachelorās degree in Information Technology, Computer Science, or a related field (Masterās preferred).
- 8+ years of experience in IT operations and infrastructure.
- 3ā5 years in a leadership role.
- Experience managing IT operations across multiple locations and departments.
- Strong knowledge of IT infrastructure, networks, and ITIL best practices.
- Experience with cloud-based infrastructure and call center solutions is a plus.
- Strong organizational and project management skills.
- Arabic fluency is required.
