Job description

Tamara is a leading fintech platform in Saudi Arabia and the wider GCC region, operating as Saudi Arabia’s first fintech unicorn and backed by Sanabil Investments, SNB Capital, Checkout.com, and other global and regional investors. Based in Riyadh, Tamara partners with major global and regional brands including SHEIN, Jarir, noon, IKEA, and Amazon to deliver customer-centric financial services. The Customer Care Advisor (Voice) role sits within the Customer Experience team and is an onsite position based in Riyadh. The role focuses on handling customer queries related to Tamara’s services through inbound phone calls, emails, website interactions, and live chat channels. Responsibilities include reviewing customer accounts and transactions, providing accurate information and detailed explanations of services, resolving issues efficiently, and ensuring adherence to defined support metrics and communication scripts. The role supports Tamara’s mission to deliver exceptional customer experiences by providing timely, accurate, and effective customer service in a fast-paced fintech environment.