Job description

Seven major retail brands across several GCC markets share one payments experience, and this Payments Product Manager in Dubai owns it. Cards, wallets, COD, BNPL and local methods such as Mada all sit in scope, with checkout conversion and payment performance as the main measures. Payment Success Rate (PSR), authorisation rates, declines, failures, drop-offs and retries are analysed with SQL to find root causes and opportunities. PSPs, gateways, acquirers and BNPL providers are worked with directly on integrations, incidents and enhancements. The backlog runs from discovery through requirements, user stories, acceptance criteria, UAT and release. Engineering, Analytics, Finance, Operations, Legal/Compliance and Brand teams are close partners. Chargebacks, disputes, reconciliation and settlement issues also land here. Candidates need 4+ years in product management or ownership, including 2+ in payments, fintech or e-commerce checkout, a solid grasp of GCC payments including 3DS2, Mada and BNPL, and an understanding of card flows, settlement and PCI-DSS. The start date is 23 November 2026.