Job description

InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt and part of the Delivery Hero family since 2020, a global leader in online food delivery and q-commerce. The Sr. Specialist Operations role is responsible for managing and improving the company's daily operations to ensure smooth and efficient service delivery, optimizing processes, enhancing efficiency, and driving operational excellence to support business growth. The role focuses on overseeing the performance of assigned verticals, ensuring Key Performance Indicators (KPIs) are met, and taking necessary actions to resolve operational issues. The position involves monitoring performance and collaborating with relevant teams such as business development and fleet management to implement effective solutions and drive continuous improvement. Responsibilities include managing and mentoring the operations team, developing and implementing strategies to streamline operations, improving efficiency, aligning with company objectives, monitoring and analyzing KPIs including order fulfillment, delivery times, cancellations, and user ratings, ensuring compliance by establishing and maintaining operational parameters, identifying inefficiencies, leading continuous improvement initiatives in supply chain, collaborating across departments to enhance shop performance, and using data-driven insights to evaluate cost and profitability and provide actionable recommendations to senior leadership. The role requires proficiency in Microsoft Excel, SQL, and data visualization tools such as Tableau or Power BI, along with expertise in strategic planning, performance monitoring, and process optimization within e-commerce or retail operational environments.