Job description

The role focuses on assessing and monitoring customer creditworthiness using financial analysis and credit reports, setting and reviewing credit limits according to company policy, maintaining accurate credit records, ensuring compliance with internal controls, and managing overdue accounts through proactive follow-ups via phone, email, and written communication. It includes negotiating payment plans, resolving disputes, escalating delinquent accounts for legal action or third-party collection, preparing aging reports, providing management updates on collection status, and allocating customer payments accurately in ERP or finance systems. The position requires investigating unidentified or short payments, reconciling customer accounts, ensuring accurate transaction recording, and liaising with internal teams such as Sales and Customer Service to resolve payment discrepancies. The role demands strong analytical capability, financial accuracy, high attention to detail, and proficiency in Excel, Word, and ERP systems, within a credit control and collections environment.