Job description

The Senior Groups, Conferences, and Events Sales Manager at Hilton Dubai Jumeirah in Dubai, United Arab Emirates is responsible for leading the hotel’s Groups, Conferences, and Events (MICE) sales operations and supervising the Sales Coordinators and Groups Coordinator to achieve pre-established sales and revenue goals for hotel group business and event bookings. The role focuses on maximizing sales results for group events, conferences, meetings, and banquets while maintaining the highest standards of Hilton hospitality service. The position oversees the development and performance of the Groups and Sales Coordinators team responsible for coordinating and attending hotel events while ensuring service quality, operational efficiency, and guest satisfaction. Responsibilities include supervising sales coordination processes, managing negotiations for group bookings and event contracts, reviewing rate structures, deadlines, waiting lists, and commission reporting related to groups, events, and Food and Beverage event coordination. The role also involves coordinating function meetings to distribute operational information for group and event activities scheduled within the upcoming ten-day period and maintaining weekly communication meetings with coordinators to ensure operational alignment. The manager works closely with Sales Managers and Revenue Management teams to ensure completion and accuracy of the entire sales process, including sales activity reporting and updates in hotel sales systems that feed into groups reporting. The role requires strong knowledge of hotel product offerings, hotel facilities, hospitality marketing, hotel operations knowledge, and competitor analysis to effectively promote the hotel’s services and position within the market. Additional responsibilities include participating in client visits, site inspections, hotel tours, and responding to unexpected client requests while acting as the primary contact between clients and hotel operational teams when necessary. The position also supports special hospitality activities such as welcome dinners for groups and secretaries’ cocktail events while ensuring all client requests receive responses within a 24-hour timeframe. The role requires maintaining communication across hotel departments to ensure compliance with brand standards and consistent delivery of customer satisfaction while fostering a collaborative working environment across operational teams. The position requires fluency in English language communication and benefits from second language proficiency, along with a graduate degree or MBA in Management, Hospitality, or Marketing and experience in hotel sales, events, or banquet operations with leadership and supervisory responsibilities.